What are the dates for the Live Online Reverse Expo?
The 2021 Fall Hospital Supply Chain Reverse Expo sessions will be scheduled over four days:

• Tuesday, August 24th
• Wednesday, August 25th
• Thursday, August 26th
• Friday, August 27th

Session times will be 8:00 am – 5:00 pm (Central) each day. Please ensure your schedule is flexible for those four days as your appointments may be scheduled anywhere within the session times over those four days.

How does the Live Online Reverse Expo work?
Our Live Online Reverse Expo will facilitate 5 minute one-on-one meetings in a custom platform developed specifically to foster connections between providers and suppliers – click here for a sneak peek at our platform.

• Each meeting will be visible from your personal Live Online Reverse Expo dashboard.
• Participants will connect via webcam and will have the choice of utilizing computer audio or calling in from a phone.
• Information for the provider executive will be visible on the screen during each meeting, including Name, Job Title, Facility, City, State, GPO Affiliation and Licensed Beds; this information along with an email address and office phone number will be downloadable from your Live Online Reverse Expo dashboard.
• A field for notes will be available so you can make documentation as you go without leaving the meeting; the notes will be downloadable from your Live Online Reverse Expo dashboard – your notes are just for you and will not be shared with the provider at any time.
• Most meetings will be for 5 minutes, but some may be for 10 or 15 minutes if you have purchased Select Connect and Prime Connect packages that allow you to upgrade certain meetings to 10 or 15 minutes each; learn more about these options and other additional opportunities to enhance your experience during this conference. 
• A countdown timer will be visible during the entire meeting with emphasis prompts as it reaches 1 minute and again with 30 seconds remaining. At 0 seconds remaining, the meeting will end but you will be able to wrap up your notes and return to your Live Online Reverse Expo dashboard at your convenience to prepare for & join your next meeting.

How do I select the provider executives I want to meet with?
You will have a "Provider Selections" button in your MyHCP account which will take you to a page where you can indicate your meeting preferences by checking a box next to each provider you wish to meet with.  We request that you select as many providers as possible (with a minimum of 50 provider executives selected) to ensure we are able to schedule as many preferred meetings for you as possible. We cannot guarantee that all selections you choose will be scheduled but we will arrange as many meetings for you as we can with a goal of at least 20 – 25 meetings with providers you selected. You will also be able to indicate whether you are interested in meeting with providers you did not select which will secure even more meetings for you over & above the selections we are able to match you with.

The following information will be available on your Provider Selections page:

• First & Last Name
• Job Title
• Facility
• City
• State
• Licensed Beds
• Primary GPO Affiliation

When will the selection process happen? And when will I get my meeting assignments?
Provider Selections will take place the week before the Live Online Reverse Expo meetings

• Your Provider Selection page will be available in your MyHCP account on Tuesday, August 17th
• You must complete your selections no later than 5:00pm Central on Thursday, August 19th
• PLEASE NOTE: If we do not receive your selections by this time, your meetings will be assigned at random.
• Your schedule of meetings & times will be available in your personal Live Online Reverse Expo dashboard by end of day on Friday, August 20th

How many meetings will be available?
Each registered supplier will receive between 20 – 25 scheduled meetings. The exact number will be based on the providers you selected and their availability. Please remember: the more providers you select, the more meetings we will be able to schedule for you.

How are the times set for each meeting?
Each registered provider will select one-hour blocks of time when they are available during our four days of Live Online Reverse Expo sessions. As they are some of the most in-demand professionals in our country right now, we want to make it as easy as possible for as many as possible to participate by working around their individual schedules for each of those four days. And we want to give you as many meetings as possible with the providers you have selected by matching you with the times they have available. Your scheduled meetings & times will be available in your personal Live Online Reverse Expo dashboard on Friday, August 20th. Please ensure your schedule is flexible for each of the four Live Online Reverse Expo days as your appointments may be scheduled anywhere within the session times over those four days:

• Tuesday, August 24th between 8:00am – 5:00pm (Central)
• Wednesday, August 25th between 8:00am – 5:00pm (Central)
• Thursday, August 26th between 8:00am – 5:00pm (Central)
• Friday, August 27th between 8:00am – 5:00pm (Central)

How long is each meeting? What if I’m late, or I need more time?
Most meetings will be for 5 minutes, but some may be for 10 or 15 minutes if you have purchased Select Connect and Prime Connect packages that allow you to upgrade certain meetings to 10 or 15 minutes each; learn more about these options and other additional opportunities to enhance your experience during this conference. The time frame for each meeting will be enforced and a running countdown timer will be clearly visible during the entire meeting to help each participant keep track. Contact information will be shared to help you facilitate follow up conversations.

Please login to your personal Live Online Reverse Expo dashboard and join your meeting 15 minutes before your scheduled session to ensure you do not have trouble connecting or miss any of the requested time, as the 5 minute timer will begin promptly at the meeting start time even if you join the meeting late.

What if the provider I am scheduled to meet with does not show up? What if I miss a meeting?
Healthcare providers are some of the most in-demand professionals in our country right now. We will work diligently to ensure that each registered provider attends all of their scheduled Live Online Reverse Expo meetings, but we know that emergencies will occur and thank you in advance for your understanding when a provider does miss a meeting. Our plan is to ensure that each Supplier has ample meetings scheduled, anticipating that some of the scheduled meetings may be missed due to unforeseen events at the provider facilities, though we will work with each provider to reschedule any missed meetings if possible at a later time during the event. If you are unable to join a scheduled meeting, we will not be able to reschedule any of those.

What if I have an issue or need technical assistance?
The same standards of customer service apply to our live online conference as you have come to expect from our physical events. If you need assistance at any time, call 615-449-6234. Our staff will be on hand and immediately available to assist with any questions to make this as easy and successful as possible for you. No automated bots or third party call centers involved. We will be at your service when you need us.